Brands Planets – Your Style, Delivered to Your Doorstep

At Brands Planets, we are committed to providing a smooth, secure, and reliable online shopping experience. We carefully process and pack every order to ensure your favorite fashion essentials reach you safely and on time.

1. Delivery Across Pakistan

Brands Planets offers nationwide shipping across Pakistan, including Lahore, Karachi, Islamabad, Rawalpindi, Faisalabad, Multan, Peshawar, and other cities.

Estimated Delivery Time:

• Major Cities: 3–5 working days

• Other Cities: 4–6 working days

• Remote Areas: 5–7 working days

Delivery times are estimates and may vary depending on courier availability, weather conditions, public holidays, and delivery location.

2. Order Processing & Confirmation

• Orders are generally processed within 24–48 working hours after confirmation.

• Customers may receive an order confirmation through WhatsApp, SMS, email, or phone.

• Orders placed on Sundays or public holidays may be processed on the next working day.

• During seasonal sales, promotional campaigns, or periods of high demand, processing may take additional time.

• Once an order has been dispatched, customers will be informed through an available communication channel.

3. Shipping Charges

Shipping charges are calculated and displayed at checkout before placing an order.

• Shipping fees may vary depending on the delivery location and selected shipping method.

• Free shipping may be offered during special promotions or seasonal campaigns.

• Any applicable shipping charges will be included in the final order total before checkout confirmation.

4. Cash on Delivery (COD)

Brands Planets offers Cash on Delivery (COD) for eligible orders across Pakistan.

• Customers can pay the full order amount upon delivery.

• No advance payment is required for Cash on Delivery orders.

• Our team may contact customers through WhatsApp or phone to verify order details.

• Customers must provide an accurate delivery address and an active contact number.

• Please ensure someone is available to receive the parcel and make payment.

We aim to make online shopping convenient, secure, and accessible for all our customers.

5. Order Tracking

Once your order has been dispatched, tracking information may be shared through SMS, WhatsApp, or email.

Customers can use their tracking number to check shipment progress through the courier company's tracking service.

For order tracking assistance, please contact Brands Planets customer support.

6. Delivery Attempts

Our courier partners will attempt to deliver your order to the address provided during checkout.

To avoid delivery issues, please ensure:

• Your complete delivery address is accurate.

• Your phone number is active and reachable.

• Someone is available to receive the parcel.

• The COD amount is ready at the time of delivery.

If delivery is unsuccessful due to an incorrect address, an unreachable customer, or repeated failed delivery attempts, the parcel may be returned to us.

Additional delivery charges may apply if the customer requests reshipment.

7. Parcel Inspection & Damaged Orders

We carefully inspect and pack orders before dispatch.

Customers are requested to check the outer packaging upon receiving their parcel.

Please note:

• Opening a parcel before payment depends on the courier company's applicable delivery policies.

• If you receive an incorrect, damaged, or defective product, please contact our customer support team.

• Customers may be asked to provide their order number, product photographs, or an unboxing video to help us investigate the issue.

• Eligible complaints will be handled according to our Return & Exchange Policy.

We are committed to resolving genuine order-related concerns as efficiently as possible.

8. Shipping Delays

Although we aim to deliver orders within the estimated timeframe, occasional delays may occur due to circumstances beyond our control.

These may include:

• Severe weather conditions

• Public holidays and Eid holidays

• Courier service disruptions

• Incomplete or incorrect delivery information

• High order volumes during sales

• Unexpected logistical challenges

If your order is delayed, please contact our customer support team for assistance.

9. Order Cancellation

Customers may request order cancellation before the order has been dispatched.

To request cancellation, please contact our customer support team with your order details.

• Orders that have not been dispatched may be eligible for cancellation.

• Once an order has been handed over to the courier company, cancellation may not be possible.

• If an order has already been dispatched, customers should contact our support team for further assistance.

• Any applicable refund will be handled according to our Refund Policy.

10. Incorrect Shipping Information

Customers are responsible for providing complete and accurate shipping information at checkout.

If you notice an error in your delivery address or contact number, please notify our support team as soon as possible.

Address changes can only be accommodated when operationally possible. Once an order has been dispatched, changes may not be possible.

11. Undelivered or Returned Parcels

If a parcel is returned to Brands Planets due to an incorrect address, refusal to accept delivery, or unsuccessful delivery attempts, our team may contact the customer to arrange reshipment.

Additional courier charges may apply for repeated delivery attempts or reshipment.

12. Customer Support

For shipping-related questions, order tracking, delivery assistance, or order cancellation requests, please contact us through our official channels.

Brands Planets

Website: https://brandsplanets.online

WhatsApp: +92 333 8505088

Instagram: @brands_planets

Facebook: Brands Planets

Our team will be happy to assist you with your order-related inquiries.

Thank You for Shopping with Brands Planets!

We appreciate your trust and look forward to delivering your favorite styles with care, quality, and convenience.