FAQs

Ordering

How do I place an order?

Pick your product, choose your size and colour, tap Add to Cart, then checkout. Enter your delivery address and phone number carefully — our courier will call you on that number.

Can I order on WhatsApp instead?

Yes. Message us at 0333 8505088 with the product name and your size, and our team will place the order for you.

I made a mistake in my order. Can I change it?

Contact us as soon as possible. If the parcel hasn't been dispatched yet, we can usually update it.

Payment

What payment methods do you accept?

[CONFIRM: list the payment methods enabled at your checkout — e.g. Cash on Delivery, bank transfer, debit/credit card.]

Is it safe to pay online?

Yes. Checkout runs on Shopify's secure, encrypted payment system. We never see or store your card details.

Delivery

How much is delivery?

Flat Rs. 300 anywhere in Pakistan. International delivery is Rs. 5,300.

How long does delivery take?

[CONFIRM: 3–5] working days for major cities and [CONFIRM: 5–7] working days for other areas, after dispatch.

Do you deliver to my city?

We deliver across Pakistan through our courier partners — Karachi, Lahore, Islamabad, Faisalabad, Multan, Peshawar, Quetta and smaller cities too.

How do I track my order?

You'll get a confirmation email when you order, and tracking details on WhatsApp and email once it ships.

Sizing

How do I know which size to pick?

Check our Size Guide. If you're between two sizes or unsure, message us on WhatsApp with your usual size and we'll advise honestly.

The size didn't fit. What now?

Request an exchange within 7 days — see Exchange & Returns.

Products

Are the colours the same as the pictures?

We photograph our products as accurately as we can, but screens vary. There may be a slight difference in shade between your screen and the actual fabric.

Will an item come back in stock?

Sometimes. Message us with the product name and size, and we'll tell you if a restock is planned.

Exchanges & Refunds

Can I exchange an item?

Yes — within 7 days of delivery, if it's unused, unworn, unwashed and has its original tags.

Do you give cash refunds?

We don't refund change-of-mind purchases. Refunds are considered only if a product is unavailable after payment, or a verified defective or incorrect item can't be replaced.

I received the wrong or a damaged item.

Contact us within 48 hours with photos or a video. We'll sort it out and cover the delivery charges.

Still Need Help?

Call or WhatsApp 0333 8505088, or email brandsplanets5@gmail.com. We reply during business hours.