Exchange & Returns

Easy 7-Day Exchange

Didn't get the fit you expected? You can request an exchange within 7 days of receiving your order.

What Can Be Exchanged

Your item is eligible as long as it is:

  • Unused, unworn and unwashed
  • Complete with original tags and packaging
  • Not altered or damaged after delivery

Please keep your order number handy — we need it to process the exchange.

You can exchange for a different size, a different colour, or another product, subject to availability.

Wrong or Damaged Item?

If you receive a defective, damaged or incorrect item, contact us within 48 hours of delivery with clear photos or a short video. Once verified, we arrange the exchange or replacement — and we cover the delivery charges.

Who Pays Delivery on an Exchange

  • Size, colour or change of preference: delivery charges are paid by the customer.
  • Our mistake (wrong or defective item): Brands Planets covers the charges.

Refunds

We do not offer cash refunds for change-of-mind purchases. A refund may be considered if the product is unavailable after payment, or if a replacement cannot be provided for a verified defective or incorrect item.

Sale Items

Items bought during a sale, clearance or promotional campaign are not refundable. Exchange may still be possible if your requested size or product is in stock.

Not Exchangeable

  • Used or washed products
  • Products without original tags
  • Altered products
  • Items damaged after delivery

How to Request an Exchange

Message us on WhatsApp at 0333 8505088 or email brandsplanets5@gmail.com with:

  1. Your name
  2. Your order number
  3. Reason for the exchange
  4. Photos of the product, if required

Please don't send anything back before our team confirms the exchange instructions — parcels sent without confirmation can't be processed.

This page is a summary. The full Refund & Exchange Policy applies to every order.